How to Cancel Jio Fiber Connection

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How to Cancel Jio Fiber Connection

Jio Fiber internet service is very popular in India. But sometimes due to some reason we may need to turn off our internet service. If you also want to turn off Jio Fiber connection, then in this blog we will tell you in detail “How to Cancel Jio Fiber Connection” and what steps have to be followed for this.

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Why cancel Jio Fiber connection

First of all, it is important to know why you want to cancel Jio Fiber connection. Some of the major reasons can be as follows:

  1. Location change: If you are moving from one city to another, and Jio Fiber service is not available there.
  2. Not getting satisfactory service: If you are facing any problem with internet speed or service.
  3. Switching to a different internet service: If you want to switch to another internet service provider.

Ways to cancel Jio Fiber connection

There are many ways to cancel Jio Fiber connection. Here we are telling you about the easiest and most effective methods. You can choose any method according to your convenience.

1.Cancel Jio Fiber Connection via MyJio app

The simplest and most straightforward way to cancel a Jio Fiber connection is by using the MyJio app. You can install it on your mobile and follow the following steps:

  • Step 1: First, open the MyJio app and login to your Jio Fiber account.
  • Step 2: Go to the ‘Support’ section and click on ‘Raise a Request’.
  • Step 3: Select the ‘Account Settings’ option and choose the option ‘Terminate JioFiber Connection’.
  • Step 4: Enter your complaint or reason and submit.

After this, you will receive a confirmation message and your request will be processed.

2. Disconnect the connection by contacting Jio customer care

If you don’t want to use the MyJio app, you can contact Jio customer care directly by following these steps:

  • Step 1: Call 1800-889-9999 from your registered mobile number.
  • Step 2: Enter a request to cancel your Jio Fiber service.
  • Step 3: You will need to provide your connection details, such as account number, registered mobile number, and connection reason.
  • Step 4: The customer care executive will process your request and give you a confirmation.

3. Cancel the connection by visiting Jio Store

You can also close your Jio Fiber connection by visiting your nearest Jio Store. Here you can fill a physical request form or make an online request with the help of the store executive. Before visiting the store, carry the necessary documents with you, such as registered ID and connection details.

Cancel Jio Fiber Connection Image

4. Close the connection via email

Another option for How to Cancel Jio Fiber Connection is to send a request via email. You can mail the Jio customer care team. Here is how:

  • Step 1: Send an email to JioCare@jio.com from your registered email ID.
  • Step 2: Clearly mention your connection details and reason for service cancellation in the email.
  • Step 3: You will receive a confirmation mail and your request will be processed.

What happens after cancelling the connection?

When you cancel the Jio Fiber connection, the Jio team will visit your registered address to collect the equipment, such as the router and set-top box. This process can happen within 7-10 days. Also, if you have already paid any kind of advance payment amount, then that amount will be refunded to you. The refund process can be completed within 15-30 days.

Things to consider before closing the connection

There are some important things to know before disconnecting the Jio Fiber connection so that there is no problem in the future:

  • Setup of other service: If you are switching to another internet service, then get the new connection setup beforehand so that you do not have to stay without internet.
  • Pending payments: Clear all your pending payments beforehand. Not paying pending bills may delay your cancellation request process.
  • Refund information: Find out about the refund process and terms beforehand. Place your cancellation request keeping in mind the refund policy.
  • Confirmation from customer care: After disconnecting the connection, ensure that your service is completely cancelled so that there is no billing or other problem in the future.
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